Hangzhou Sofitel Westlake Hotel
8.2Rating
ExcellentRated by Guests
136Reviews
What to expect
Pros
- 🌟Fantastic location near Westlake and shopping districts
- 🛏️Comfortable and spacious rooms with great amenities
- 🥐Delicious and varied breakfast spread
- 👫Friendly and attentive staff providing exceptional service
- 🏞️Picturesque surroundings and proximity to Westlake
- 🚲Convenient bike rentals and bus-stop accessibility
- 🍹Excellent in-room tea selection
- 🍽️Exceptional food quality and wide choices at the restaurant
- 🏩Well-kept and classy modern room decor
- 🎁Considerate gestures like arranging special requests for guests
Cons
- ❄️Unpleasant experience with air conditioning control in rooms
- 💸High price point for the quality offered
- 🔇TV system and room amenities need improvement
- 🛎️Challenges with check-in process and room readiness
- 👎Outdated building and room furnishings
- 📶Average Wi-Fi speed may not meet business traveler expectations
- 🗑️Redundant in-room amenities occupying space
- 🔊Lobby noise and lack of lake view despite being next to West Lake
- 🌆Limited views from rooms due to hotel's low floor count
- 🌡️Issues with room temperature control and maintenance
What this place has to offer
Things to do and ways to relaxFitness center, Foot bath, Hot tub, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin]
Ideally located in the prime touristic area of West Lake District - West Lake Scenic Area, Hangzhou Sofitel Westlake Hotel promises a relaxing and wonderful visit. Both business travelers and tourists can enjoy the hotel's facilities and services. Take advantage of the hotel's 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out. Each guestroom is elegantly furnished and equipped with handy amenities. Entertain the hotel's recreational facilities, including fitness center, sauna, indoor pool, spa, massage. Convenience and comfort makes Hangzhou Sofitel Westlake Hotel the perfect choice for your stay in Hangzhou.
Where you'll be sleeping
60 m²
JUNIOR SUITE, 1 King-Size Bed
1 king bed
45 m²
LUXURY ROOM, 1 King Size Bed, City View
1 king bed
40 m²
LUXURY ROOM, 1 King Size Bed
1 king bed
45 m²
LUXURY ROOM, Club Sofitel Access, 1 King Size Bed
1 king bed
80 m²
Prestige Suite, 1 King Bed
1 king bed
38 m²
SUPERIOR ROOM, 2 Single Size Beds, City View
2 single beds
45 m²
LUXURY ROOM, Club Lounge Access, 1 King Size Bed, City View
1 king bed
40 m²
Club Luxury City View Queen Bed Room
1 king bed
80 m²
Prestige Suite
1 king bed
38 m²
Superior Room, 1 King Size Bed, City View
1 king bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.